How to Get a Refund from Emirates Airlines: Rules, Steps & Timelines

Q: Can You Get a Refund from Emirates Airlines?

Whether you can get a refund depends primarily on your fare type and reason for cancellation. Fully refundable tickets allow cancellations anytime before departure with no cancellation fee. Non-refundable tickets cannot be refunded unless under special circumstances.

Q: What is Emirates' 24-hour cancellation policy?

Any Emirates ticket (refundable or non-refundable) can be canceled within 24 hours of booking for a full refund, if booked at least 7 days before departure and purchased directly through Emirates.com, app, or contact center.

Q: How do I request a refund from Emirates Airlines?

Visit the Emirates Manage Booking page, enter your booking reference and last name, select the flight to cancel, choose the 'Request Refund' or 'Cancel & Refund' option, and submit the request. Alternatively, contact Emirates customer support for assistance.

Q: How long do Emirates refunds take?

Refunds typically take 7 to 10 business days for credit/debit card payments, 10 to 15 business days for bank transfers, and timelines vary for cash or travel agency bookings.

Q: Can I get a refund if Emirates cancels my flight?

Yes, if Emirates cancels your flight, you are entitled to a full refund of the unused ticket portion, or you can choose a travel voucher or free rebooking.

Andrew Son
Aug 23, 2025
3 min read

Emirates Refund Policy Overview (2025)

Emirates Airlines offers travelers several ways to request a refund, depending on the fare type and booking method. If you’ve purchased a refundable ticket, or cancel within 24 hours of booking, you may qualify for a full refund. Travelers can submit refund requests online through the Manage Booking portal or by contacting Emirates support. Most refunds are processed within 7 to 10 business days, depending on the payment method used.

1. Can You Get a Refund from Emirates Airlines?

Whether you can get a refund or not it depends primarily on your fare type and the reason for cancellation.

Refundable Tickets

Fully refundable tickets allow cancellations at any time before departure.
No cancellation fee applies in most cases.

Non-Refundable Tickets

Cannot be refunded unless under special circumstances.
You may receive a travel voucher or credit, minus a cancellation fee.

Special Refund Cases

Emirates may grant exceptions in these situations:

Medical emergencies (with documentation)
Death of a passenger or immediate family member
Duplicate bookings made in error

2. Emirates 24-Hour Cancellation Policy

Under this rule, any Emirates ticket (refundable or non-refundable) can be canceled within 24 hours of booking for a full refund, as long as:

The booking was made 7 or more days before the departure date.
The ticket was purchased directly through Emirates.com, app, or contact center.

This policy is especially beneficial for U.S.-based passengers, aligned with DOT regulations.

3. How to Request a Refund from Emirates Airlines

Here’s a step-by-step guide to help you claim your refund from Emirates:

Online via Manage Booking (Recommended)

Visit the Emirates Manage Booking page.
Enter your booking reference and last name.
Select the flight you wish to cancel.
Choose the “Request Refund” or “Cancel & Refund” option.
Submit the request and keep the confirmation for your records.

Via Customer Support

Call Emirates customer service at your region’s dedicated number.
Provide your PNR, passenger details, and reason for the refund.
Support staff will assist you with the process and initiate the refund request.

4. How Long Does Emirates Take to Process Refunds?

Refund processing times depend on your payment method and where you booked your ticket:

Payment Method	Refund Timeline
Credit/Debit Card	7–10 business days
Bank Transfer	10–15 business days
Cash or Travel Agency	Varies (contact them)

Note: If your ticket was booked through a travel agent or third-party site, you must contact them directly for refunds.

5. Refunds for Delayed or Cancelled Flights

If Emirates cancels your flight, you are entitled to:

A full refund of the unused ticket portion.
A travel voucher or rebooking at no extra cost, depending on your preference.

For significant delays, compensation may vary depending on regional regulations (e.g., EU261 in Europe).

6. Emirates Refund Policy for Special Cases

Medical Emergencies

Refunds may be granted upon submission of medical certificates.
Apply directly through customer support with proof.

No-Show Refunds

Generally non-refundable, unless under exceptional situations.

Duplicate Bookings

Refund is possible for duplicate tickets purchased accidentally.
Must submit a claim with both PNR numbers for verification.

Frequently Asked Questions

How do I know if my Emirates ticket is refundable?

Check your ticket details in the “Manage Booking” section or refer to the fare conditions at the time of booking.

What is Emirates' 24-hour cancellation policy?

You can cancel any ticket within 24 hours of booking for a full refund, if booked at least 7 days before departure.

How do I request a refund from Emirates Airlines?

Visit Manage Booking, enter your booking reference, and follow the cancellation prompts.

How long do Emirates refunds take?

Most refunds are processed within 7 to 10 business days, depending on payment method.

Can I get a refund if Emirates cancels my flight?

Yes, if Emirates cancels your flight, you can choose between a full refund, a travel voucher, or free rebooking.

Final Tips for a Smooth Refund Experience

Always review your fare rules before booking.
Save your e-ticket and PNR number.
Request refunds as early as possible.
For urgent cases, call Emirates support directly.
Use official Emirates channels to avoid delays.

Related Emirates Policies:

Need help getting your Emirates refund faster?

Contact our travelsntravelpro support team at +1-866-679-5070 or email support@toursntravelpro.com — we’ll assist you step-by-step.